Return & Refund Policy

At My Store, we want you to be satisfied with your purchase of our incense products. If your order does not meet your expectations or arrives damaged, here is our straightforward process for returns and refunds.

Return Eligibility and Timeframe

You have 30 days from the delivery date to return any unused item in its original packaging and condition. For example, incense sticks must remain unused and in their original boxes to qualify.

Please note we cannot accept returns on:

Burned incense
Items marked as final sale
Returns submitted after the 30-day period
Gift cards

How to Initiate a Return

Contact us within the 30-day window using our Contact Form. Include your order number and specify the items you wish to return.
We will provide you with the return address and detailed instructions.
Ship the item(s) back to us.

Customers are responsible for return shipping costs except when the item arrived defective, damaged, or incorrect. In those cases, My Store will cover return shipping expenses.

Damaged, Incorrect, or Defective Items

If your incense arrives broken, leaking, or not what you ordered, please notify us within 7 days of delivery. Providing a photo helps us resolve the issue faster.

We will either replace the item or issue a refund based on your preference.

Refund Processing

Once we receive your returned item and confirm it meets our conditions, we will refund your original payment method. Refunds typically take 5-10 business days to appear depending on your financial institution.

Returning Gift Items

If you are returning a gift purchased from My Store, we can issue a store credit instead of refunding the original payment method. Please specify this when contacting us.

Additional Information

If you are unsure whether your item qualifies for a return, please reach out before shipping it back. We prefer to clarify eligibility upfront to avoid unnecessary inconvenience.

My Store reserves the right to refuse returns that do not comply with these policies. In such cases, we will inform you of the reasons.