Shipping Policy for My Store
Order Processing and Shipment
My Store ships all orders from the United States, focusing on Incense products like Kousaido Forest Incense Sticks and others. We prepare and pack orders Monday through Friday, excluding holidays. If you place your order before our daily cutoff time, there's a strong chance your package will ship the same day. Orders placed after the cutoff will ship the next business day.
Once your order ships, you will receive a tracking number via email.
Delivery Timeline
Typical delivery within the United States takes between 3-7 business days after processing. Please note that delivery times depend on your location and the carrier’s schedule, and while expedited shipping options may be available at checkout, all delivery times are estimates and cannot be guaranteed.
Shipping Fees and Free Shipping
Standard shipping fees apply unless your order qualifies for free shipping. Orders over a specified amount within the US automatically receive free shipping, which will be reflected at checkout.
Address Changes and Shipping Restrictions
If you need to change your shipping address after placing your order, contact us immediately at hadvabondo@gmail.com. If your order has not yet shipped, we can usually accommodate address changes. Once shipped, address changes must be arranged directly with the carrier.
Please note that we do not ship larger items to PO boxes, although smaller items generally can be delivered to them.
International Orders
Currently, My Store ships only within the United States. If you are outside the US and want to order, please reach out via our contact page. We will try to assist but cannot guarantee international shipments.
Issues with Delivery
- If your tracking information does not update for more than 5 business days, please contact us so we can investigate on your behalf.
- If your package arrives damaged, take a photo of the package before opening it. Contact us within 7 days to arrange for a replacement or refund.