Terms of Service

Terms of Service for My Store

Agreement to Terms

By using the My Store website and placing an order, you are agreeing to these Terms of Service. Please read them carefully before making a purchase.

Order Process

When you place an order on My Store for incense products such as Kousaido Forest Incense Sticks or Kousaido Hitotoki Agarwood Incense Sticks, you are making an offer to buy. We accept your offer when we send a confirmation email.

We reserve the right to cancel any order under the following circumstances:

Item is out of stock
Pricing error on the site
Suspicion of fraudulent activity

If your order is canceled for any of these reasons, we will issue you a full refund promptly.

Pricing and Sales Tax

All prices listed on the My Store website are in US dollars and may change without prior notice. Sales tax is automatically calculated during checkout based on your shipping address and applied accordingly.

We strive for pricing accuracy, but if a price is listed incorrectly, we will contact you before processing your payment to clarify or correct the charge.

Shipping and Delivery

My Store ships all orders from the United States. We provide free shipping on orders that exceed a specified minimum purchase amount, as detailed at checkout.

Delivery timelines provided are estimates only. Once your package leaves our facility, delivery is managed by the carrier, and we cannot guarantee exact arrival times.

Returns and Refunds

Returns are governed by our separate Returns & Refunds policy. Please review that policy carefully before placing your order to understand your options and obligations.

Intellectual Property

All content available on My Store's website, including product names, descriptions, images, logos, and site design, is owned by My Store or its licensors. Use, reproduction, or copying of any content without express written permission from My Store is prohibited.

Your Account Security

If you create an account with My Store, you are responsible for maintaining the confidentiality of your password and account details. Any activity conducted through your account is your responsibility. Please notify us immediately if you suspect unauthorized access.

Limitation of Liability

My Store is not responsible for any indirect, incidental, or consequential damages that arise from your use of our site or products. Our maximum liability is limited to the purchase price of the product in question. Some jurisdictions do not allow these limitations, so they may not apply to you.